ITE SKILLS CERTIFICATE (ISC) IN HOSPITALITY SERVICES
This course provides students with skills and knowledge in Food Preparation, Food & Beverage Service, Housekeeping Services and Customer Service skills, relevant to the hospitality industry.
There are 5 core modules in the ISC in Hospitality Services Course. The 5 core modules are:
- Food Preparation
- Food & Beverage Service
- Housekeeping Services
- Customer Service
- Industry Experiential Programme (IEP)
Core Modules for Hospitality Services
This ISC Core Module (FPP) provides students with fundamental knowledge and skills in food preparation, presents basic food production principles, prepare and cook appetizers, soups, main courses using meat, poultry, fish and seafood as well as sauces preparation.
Food & Beverage Service
This ISC Core Module (FBS) provides students with knowledge and skills in food and beverage service and presents basic principles and practices of table set up, customer interaction, food and beverage service, order-taking skill, restaurant re-instating etc.
This ISC Core Module (HKP) provides students with core competencies of housekeeping operations like bed-making skills, use of appropriate tools & equipment in cleaning guestrooms and bathrooms, and other associated soft skills to operate the housekeeping department.
This ISC Core Module (CS) trains students with appropriate mindsets to build customer relations, understanding customer behaviour, developing effective interpersonal communication and problem-solving skills to deliver excellent customer service experience.
Industry Experiential Program
This 8-week Industry Experiential Program (IEP) module is aligned to the Hospitality Core Principles of E3 [ENGAGED to learn, ENRICHED with knowledge & EMPOWERED to serve] where every student is given ample opportunities to apply the knowledge and skills taught during their hospitality lessons and workshops. Students will also acquire new skills in managing relationships upon carrying out the various tasks assigned during their IEP.
IEP serves as a platform which empowers the students to practice and live out the SHINE values of NorthLight School. It also allows opportunities for them to improve social, communication and technical skills needed for real work life upon their graduation.
This module is necessary for all final-year students prior to their graduation and the assessment is graded by industry supervisors based on the student’s performance.
The IEP module provides:
- developmental assessment of students based on their professional work habits and skills
- better prospects for full-time employment upon graduation
- means for testing career goals and provision of work experience prior to graduation
- gradual and consistent development for greater understanding of interpersonal and intrapersonal skills in a workplace
Electives Modules for Hospitality Services
Students must complete a minimum of 4 electives at the end of the course. The electives offered are:
- Basic Baking Skills (Cake)
- Basic Baking Skills (Bread)
- Basic Baking Skills (Pastry)
- Basic Mechanical Servicing
- Basic Retail Selling Skills
Taster Programme for Hospitality Services
The taster module for the ISC in Hospitality Services is titled Basic Culinary Art. It aims to train students to prepare simple western dishes and to understand the importance of safety and hygiene when working in the kitchen.
Progression & Career Opportunities for Hospitality Services
Eligible ISC in Hospitality Services graduates will be able to progress to the following Nitec courses if they have obtained a minimum GPA score of 2.5 and a Workplace Literacy (WPL) Level 5 in Listening, Reading, Writing and Speaking.
The available courses are:
- Nitec in Asian Culinary Arts
- Nitec in Western Culinary Arts
- Nitec in Pastry & Baking
- Nitec in Food & Beverage Operations
Or NorthLight Academy
Upon successful completion on the course of study, ISC in Hospitality Services students would be able to apply for entry-level employment in the hospitality sector as:
- Commis Cook / Pastry Cook / Baker
- Restaurant or In-room Dining Service Personnel
- Housekeeping Attendant